Tag Archive: co-design

Feb 21 2013

Troubled families in Brighton

In response to the Government’s initiative on Troubled Families, Brighton & Hove Council and partners undertook a short and sharp scoping exercise on how they are need to move forward locally. Alongside in-house research, mapping of service provision and customer journey analysis, we were commissioned to review service delivery models and the associated evidence base on cost-effectiveness.This work featured a review of the ‘direction of travel’ in Community Budget areas and innovative approaches, along with commentary on evidence on cost-effectiveness and summaries of the evolving policy context and knowledge on ‘what works’ in working with families with multiple disadvantage.The review highlighted a number of key issues including:
  • finding the money to respond to central government’s offer of up to 40% costs – demanding a well-evidenced business case and means of ensuring fairer sharing of costs and benefits amongst local partners
  • strengthening mechanisms for reducing ‘flows’ of families from lower risk groups into situations requiring crisis/ high costs responses
  • integrating resources for tackling worklessness (Jobcentre Plus, ESF Families Programme, Work Programme)
  • exploring further how families themselves can shape provision and local communities play supportive roles
  • ensuring that the necessary skills, knowledge and expertise are in place: not just in working with families, but also in co-design, analysis and evaluation
  • translating the costs that are avoided into actual cashable efficiencies that contribute to savings or can be reinvested in activities offering better returns
For a copy of our review, please e-mail us by clicking here .
Details of the approach implemented in Brighton & Hove can be found here.

Permanent link to this article: http://www.educe.co.uk/?p=282

Feb 20 2012

Worklessness Co-Design

DWP have worked with local authorities, Jobcentre Plus and local partners in five areas to develop Co-Design Pilots, testing new solutions in tackling worklessness – in a world where local authorities are had to rethink their role, given much reduced resources and the advent of the Work Programme and Community Budgets. The pilots were in Birmingham, Bradford, Lewisham, South Tyneside and Swindon. New ways of working variously related to, eg, working with families; Jobcentre Plus outreach; key workers; personal budgets; social enterprise for employability; and employer engagement; and a youth employment campaign. On behalf of Local Government Improvement and Development – since absorbed within the Local Government Association, we supported the pilots and wider dissemination. We set out to:
  • bring together knowledge and learning from the pilots and parallel developments in other parts of the country
  • signpost relevant tools, research and evidence, eg, on customer insight, cost-benefit, and service design and innovation
  • highlighting policy developments which are shaping the future terrain
Resources from this work are available for download:
  • Customer insight and worklessness: recent contributions to knowledge, evidence and techniques relating to the needs and experiences of customers of worklessness services.
  • Cost benefit and value for money resources: materials designed to assist partners in assessing financial costs and benefits in planning and commissioning, business case preparation, evaluation, and so on. It goes beyond ‘worklessness’ in including relevant content on children and young people, health and crime reduction which matter when looking at wider social returns and potential savings to the public purse.
  • Evaluation checklist for worklessness co-design: a set of questions, developed for the  pilots to help them build in evaluation from the outset (content linked to the appendix in DWP’s interim report which provides a ‘light touch’ cost-benefit framework
  • Worklessness co-design pilots: what’s been tried elsewhere?: a briefing on local ‘pilots’ in other parts of the country that have used structured approaches to innovation. These include initiatives stemming from Total Place and programmes such as Family Intervention projects, Drug System Change and Child Poverty Pathfinders which explore similar themes and challenges.
  • Tools for worklessness co-design: signposts to tools supporting collaborative planning and commissioning, customer insight and behaviour change, and service redesign and innovation.
The final DWP Co-design report drew out achievements, lessons and next steps. It also included case studies on each of the pilots, a checklist for local authorities on working with JCP and Work Programme contractors, and an outline of what JCP bring to the partnership table.

Permanent link to this article: http://www.educe.co.uk/?p=272