Tag: partnership

Partnerships & Places case studies

Case studies for the Partnerships and Places Library, developed by IDeA (now part of the Local Government Association) – intended to enable ‘sharing learning and innovation to transform localities’. These have included:
  • Dorset Performance Management Partnership
  • Implementing a reward target in Derby: children’s physical activity
  • Manchester Economic Development Services Framework
  • Manchester: tackling worklessness amongst social housing tenants
  • Enable, Nottingham (learning and skills consortium in the voluntary and community sector)
  • Flight of the Flamingos, Wolverhampton (partnership development programme aimed at middle managers)
  • Lewisham: putting people first (an effective model for driving service improvement and efficiency savings, now being used in a partnership setting, a joint local authority/NHS centre for children with learning difficulties and their families)
  • Salford Spotlights (locality action planning)
  • Hull Youth Enterprise Partnership
More recent case studies have been published on the Work Together site, which the Local Government Association trialled as a precursor to their new Knowledge Hub:
  • Social Innovation Lab for Kent (SILK)
  • Oldham Reducing Teenage Pregnancy Through Information Sharing
  • Green Flag Thematic Study: Improving Economic Prosperity During the Recession
  • Royal Borough of Kensington & Chelsea’s Virtual School

The case studies were part of our work for IDeA/Local Government Improvement and Development under a framework contract for ‘Sustainable Communities’ and ‘Policy and Performance’. The Library also contains updated versions of case studies we orginated for the predecessor site, Renewal.net – such as B&Q Bolton recruitment policies.

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Learning to Deliver resources

Learning to Deliver – support for LSPs and LAAs in the West Midlands

As part of our work for the Learning to Deliver programme (Improvement & Efficiency West Midlands), we produced a series of topical briefings relevant to the work of partners in LSPs. These included:

Five Steps to Better Outcomes ( pdf 583KB): a guide to delivery planning, assisting local partners in making a success of Local Area Agreements, working out how best to achieve community outcomes. These were produced between 2008 and 2010 for Improvement and Efficiency West Midlands.

Permanent link to this article: https://www.educe.co.uk/?p=131

Customer Insight and LSPs

‘Customer Insight, LAAs and CAA’ was a workshop faciliated by Derrick Johnstone for East Midlands Improvement and Efficiency Partnership on 9 June 2009. It was designed to explore how customer and citizen intelligence help tackle local priorities, with the emphasis very much on partnership dimensions. Sessions focused on customer-focused strategy and service improvement, the use of customer segmentation tools, ‘circles of need’ and customer journey analysis.Derrick’s slides can be downloaded here ( pdf 1539KB). These include several sides which capture feedback from discussion groups. The event built on a previous briefing on ‘Customer Insight and LAAs’ prepared by Educe for Improvement and Efficiency West Midlands.

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West Cumbria Public Service Delivery Board

Educe were invited to facilitate a workshop for members of the West Cumbria Public Service Delivery Board (PSDB), to help ensure that it is ‘fit for purpose’ for the future and maximises its potential. The workshop sought to:
  • clarify what partners really hoped to achieve through the PSDB: outcomes and service improvements for local people – and benefits for partner organisations
  • consider what does the PSDB need to be good at, and how it needs to change & develop
The ground covered included priority setting, the style of meetings and agendas and the role of individual partners in making things happen.

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Supporting Evidence for Local Delivery

Key Findings report from our evaluation of the ‘Supporting Evidence for Local Delivery’ programme, introduced by central government in 2005 to promote better use of data, research and evidence in neighbourhood renewal through the provision of technical assistance to Local Strategic Partnerships (LSPs) and neighbourhood renewal partnerships. Published by the Department for Communities and Local Government (CLG). Summary also available.

The research evaluated the quality and impact of four regional pilots and the programme as a whole, and researched analytical skills and skills gaps within partnerships in neighbourhood renewal-funded areas. The key findings emphasised strengthening skills and capacity at all levels, addressing needs within Local Area Agreements and responding to the challenge of the government’s review of Sub-National Economic Development and Regeneration.

Further analysis from the SELD research subsequently featured in the CLG report, ‘Supporting Local Information and Research’, published in January 2009.

Project led by Educe with the Centre for Regional Economic Development (University of Cumbria), CENTRIS and Makesfive Ltd.

Permanent link to this article: https://www.educe.co.uk/?p=117

Flight of the Flamingos evaluation

The ‘Flight of the Flamingos’ was a training and development programme in Wolverhampton intended to help middle managers bring about change and strengthen partnership working, leading to improved delivery. It was piloted by the LSP’s Health and Well-Being Partnership between October 2006 and January 2007, with follow-ups run on worklessness and on private rented housing. We evaluated the programme on behalf of the Wolverhampton Partnership and the Government Office for the West Midlands.

The programme sought to develop participants’ understanding the service delivery system and their ability to influence within it, with expectations that it would lead to actions in pursuit of priority outcomes and service improvements, especially in making ‘seamless services’ a reality. Knowledge of systems thinking was built into programme design, eg, in:

  • making imaginative use of group facilitation techniques to help address some of the common obstacles to effective partnership working, in particular the use of the ‘World Café’
  • ensuring the commitment from senior members of the Health and Well Being Partnership, in promoting and engaging with the programme, underlining its importance as ‘champions’/ mentors for individual participants and involving, eg, the Council Leader, PCT Chief Executive and LSP Director in open exchange sessions during the programme

Benefits from the pilot included:

  • a challenge to thinking about how services will need to be delivered in future
  • new contacts, stronger relationships and greater mutual understanding
  • better dialogue between organisations
  • opportunities for voluntary organisations and the Library Service to be more central to service development
  • application of new techniques to improve partnership processes and service planning
  • reassurance for participants about their own strengths, skills and approach

Importantly, the programme has led to participants pursuing joint projects and bids, involving new configurations of partner involvement, such as in developing new primary care and community health facilities. We subsequently produced a case study ( 150KB) for the IDeA Partnerships and Places Library, which updated ‘Flight of the Flamingos’, highlighting how the approach – subsequently run across all LSP theme partnerships – led to a more effective and efficient approach for the partnership in tackling the big issues for the city.

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